Warranty Policy

Last updated: 28 July 2026

Product-specific coverage

Warranty applies only where a duration and responsible party are displayed on the product page or order record. Coverage may be provided by MegaMice Shop, the manufacturer or another authorised service party and is limited to the stated product, period and defect.

What is normally covered

Subject to the product terms, warranty may cover a verified manufacturing or functional defect arising during normal use. The customer may need to provide the order number, SKU, serial number, photographs, video or inspection access.

Exclusions

Warranty does not cover misuse, accident, liquid or impact damage, normal wear, consumable parts, unauthorised repair or modification, incorrect installation, incompatible equipment or use outside the published specification.

Available remedies

After validation, the remedy may be troubleshooting, repair, replacement of the affected part or product, or another remedy required by applicable law. A warranty claim does not automatically create a refund right.

How to claim

Contact customer support with the order number and item or SKU. Do not send a product to an address until support confirms the responsible service route and instructions.