Cancellation Policy

Last updated: 28 July 2026

Requesting cancellation

Submit a cancellation request through customer support as soon as possible and include the order number and billing email. A request is not accepted until the order record is updated or written confirmation is sent.

Before fulfilment

A standard order can generally be cancelled before picking, procurement, personalisation, assembly or dispatch begins. If payment has already been captured, an approved cancellation is refunded to the original payment method under the Refund Policy.

After work or dispatch begins

Custom-branded, personalised, made-to-order or specially procured items may not be cancellable after artwork, specification or production approval. A dispatched order cannot normally be cancelled and must instead be reviewed under the Return Policy.

Seller cancellation

MegaMice Shop may cancel an order where stock or pricing is materially incorrect, payment is not confirmed, the address cannot be served, required approvals are missing or the order presents a compliance or fraud concern. Any captured amount for the cancelled item is refunded to the original payment method.