Shipping and Delivery Policy

Delivery availability, processing time and charges depend on the product, quantity, customisation, destination and serviceability. Standard online orders show an estimate before acceptance. Corporate, bulk, furniture and made-to-order deliveries are confirmed in the written quotation.

Order processing

Processing begins after order acceptance and required payment, artwork or specification approval. Business days exclude Sundays and public holidays. Delays caused by incomplete approval or delivery information may change the committed date.

Delivery information

Customers must provide an accurate recipient, phone number, address and PIN code. Furniture or equipment buyers must disclose access, lift, delivery-hour and installation constraints before dispatch.

Tracking and receipt

Where carrier tracking is available, it is linked to the order record. Inspect packages at delivery and report visible damage, shortage or an incorrect item promptly with the order number and photographs.

Service limits

Some products, quantities or locations may require special freight, installation or a different delivery commitment. We confirm these conditions before accepting the order.