Refund Policy

Last updated: 28 July 2026

When a refund may be approved

A refund may be approved for an accepted cancellation, an eligible returned product, an undelivered order, a verified shortage, an incorrect item or another fulfilment error accepted by MegaMice Shop. Approval depends on the order record, payment status, product-specific terms and any inspection required under the Return Policy.

Refund method

Approved refunds are issued to the original payment method used for the order. We do not refund to an unrelated card, bank account, wallet or person. Where Cash on Delivery is genuinely available, the customer may be asked for an account in the order holder’s name through a controlled support process.

Processing timeline

We aim to initiate an approved refund within seven business days after cancellation approval or returned-item inspection. The bank or payment provider may require additional processing time before the credit appears. Customers receive an order note or email when the refund is initiated.

Partial refunds and deductions

A partial refund may apply when only part of an order is returned or accepted. Shipping, installation, customisation and other completed service charges are refundable only where required by law or where MegaMice Shop accepts the related fulfilment error. No deduction is made without an order-level explanation.

How to request and escalate

Use the Return or Replacement page with the order number and billing email. If the result remains unresolved, submit the Grievance Officer form and retain the generated reference number.