Return Policy

Last updated: 28 July 2026

Standard eligibility

Eligible standard products may be requested for return within seven calendar days of delivery unless a different product-specific period is displayed. The product must be unused, complete and in resalable condition with its original packaging, accessories, manuals, labels and invoice.

Damage, shortage or incorrect item

Report visible damage, missing contents or an incorrect item promptly after delivery. Include the order number, affected item or SKU, package condition and clear photographs. Keep all packaging until the review is complete.

Products with limited return rights

Custom-branded, personalised, made-to-order, assembled, installed, clearance or hygiene-sensitive products are returnable only where required by law or where MegaMice Shop accepts a defect, damage or fulfilment error. Product-specific exclusions are shown before ordering.

Return process

Submit the Return or Replacement form before sending anything back. If eligible, support provides the return address, packaging instructions and any carrier arrangement. Unauthorised returns may be delayed or refused where the order cannot be identified.

Inspection and resolution

Returned products are checked against the order and stated reason. The outcome may be replacement, repair, partial refund, full refund or rejection with an explanation. Approved refunds follow the Refund Policy and are returned to the original payment method.