Return & Refund Policy

Return or replacement eligibility depends on the product condition, delivery evidence and the terms shown on the confirmed order. Report damage, shortage or an incorrect item promptly with the order number and clear photographs. Custom-branded and made-to-order items are returnable only for an accepted defect or fulfilment error.

Approved refunds are returned to the original payment method after inspection and reconciliation. Exact timelines appear on the final production policy before online payment is enabled.